Shipments are made with Australia Post from Ingleburn, New South Wales, Australia and are sent FREE OF CHARGE for domestic customers.
Orders received before 12pm are usually dispatched the same day. This can vary during busy periods. Orders received after 12pm will be sent the next day with Friday afternoon orders leaving on Monday.
Depending on your distance from Ingleburn, New South Wales shipping time can be between 1-2 days for central suburbs and an additional 3-6 business days for Western Australia and Regional locations.
You will receive an email with your tracking details via email. Please ensure you enter your email address correctly so the email arrives promptly. If you don’t see it within 36 hours of placing the order please check your ‘Spam’ folder and if it’s not there let us know at firstname.lastname@example.org so we can help you keep an eye out for your shipment.
Please check your parcel for its whereabouts within a week of ordering (unless the item is on back order) and keep an eye out for it as it could be sitting at your Local Post Office for pick up.
You can request for the parcel to be left at the door/behind the gate/etc., however if this is the case Cool Clutch cannot take responsibility for missing parcels.
We do offer Express Shipping at an additional fee. This option can be chosen during check out.
We currently do not offer International shipping through our website. Please contact us at email@example.com for international enquiries.